Managing players
Find a player, check their game accounts and balances, add or remove credit, reset a game password, and let a player request an account again.
On this page
Your player list
Players lists everyone who signed up through your link. The page heading reads Customers. For each player you see their email, name and sign-up date. Select View details to open their page.
A player's page
The top of the page shows the player's email, name, ID and the date they registered.
Connected Game Accounts lists every game account the player has with you:
- Platform / Username and the account's UID
- Live Balance: the balance on the platform right now
- Status: active, pending or failed
- Actions: Recharge, Withdraw, Reset Password and Reset Link
Lower down, Referrals shows the players this person invited, and Promo Codes Redeemed shows the codes they've used and the bonus for each.
Add or remove credit
Use these to correct a balance or give a bonus. They take effect on the platform straight away.
- On the player's page, select Recharge to add credit, or Withdraw to take it off.
- Enter the Amount ($). Add a note if you want a record of why.
- Select Confirm Recharge or Confirm Withdrawal.
These changes don't create a deposit or withdrawal request, so they don't appear on the Requests page.
Reset a game password
When a player forgets the password for a game account:
- On the player's page, select Reset Password next to the game account.
- Enter a New Password of at least 6 characters.
- Select Save New Password, then send the new password to the player.
The password changes on the platform itself, so the player signs in to the game with the new one.
Let a player request again
If you rejected a game account request, or an account needs to be set up again, select Reset Link next to that account and confirm with Reset & Allow Re-request. The account is removed from the player's list, and they can request a new one for that platform from Spinzuri.
Add a game account for a player
- On the player's page, select Connect Game Account.
- Choose the platform under Select Connected Platform.
- Enter a Platform Username (3 to 13 characters) and a Password (at least 6 characters).
- Select Connect Game Account.
The account is created on the platform, or linked if it already exists there, and added to this player.
Search across platforms
Manage Players finds an account by what you know about it.
- Open Manage Players and choose the platform.
- Type a player ID, a game username or a UID, then select Search.
Results can include:
- Live Platform Match: the account as it exists on the platform, with its live balance and Recharge, Redeem and Reset Password
- Customer Profiles: matching players. Select Manage Player Profile to open their page.
- Database Game Accounts: matching game accounts in your dashboard. Independent means the account isn't linked to a player.
To make a game account that isn't linked to any player, select Create Independent Account on the same page.
Still stuck? Contact us
Tell us what you were trying to do and what you see on screen. A screenshot helps.