Frequently asked questions
Short answers to the questions agents ask most about players, money, platforms and the dashboard.
On this page
Players
Do I keep the players who sign up through my link?
Yes. A player who signs up through your link, or through one of your players' referral links, is yours permanently. They can't be moved to another agent.
Can a player belong to two agents?
No. Each player has one agent: the one whose link they signed up through first.
What do my players see?
Spinzuri gives each player their own account with pages for Game Accounts, Deposits, Withdrawals, Promo Codes, Referrals and Messages, plus your announcements on their home page.
A player forgot their game password. What do I do?
Open them in Players, select Reset Password on the game account, and send them the new password. See managing players.
Money
Does money pass through the dashboard?
No. Players pay you directly with your payment methods, and you pay players directly for withdrawals. The dashboard handles the game credit: it adds credit when you approve a deposit and takes it off when you approve a withdrawal.
Can I undo an approval?
No, approvals are final. To correct a balance, use Recharge or Withdraw on the player's page.
Do promo codes and referral bonuses add credit automatically?
No. The dashboard records them, and you add the credit with Recharge. See promo codes and referrals.
Platforms
Which platforms can I run?
See the platforms page for the current list.
I changed my password on a platform. Do I need to do anything?
Yes. Open Platforms, select Reconnect on that platform and enter the new password.
What happens to requests while a platform is disconnected?
They wait. Approvals and account requests on that platform fail and stay pending until you reconnect, then you can approve them as normal.
The dashboard
What does "needs action" mean on Overview?
Something on that page is waiting for you. Select the counter to go there.
How quickly do new requests show up?
The Requests page refreshes every few seconds. The counters on Overview refresh every 30 seconds.
How do I get an agent account?
Contact us. We set up every agent account personally.
Still stuck? Contact us
Tell us what you were trying to do and what you see on screen. A screenshot helps.