Deposits
Check a player's payment proof, then approve to add credit to their game account, or reject with a reason.
On this page
How a deposit reaches you
- The player pays you using one of your payment methods.
- In Spinzuri, they open Deposits, choose their game account and the payment method, and enter the amount.
- They add a transaction ID, a screenshot of the payment, or both, and tap Submit deposit.
- The request appears on your Requests page as pending, and the Pending deposits counter on Overview goes up.
Players need an active game account before they can deposit.
Review a deposit
Open Requests. It opens on Pending. Select Deposits to hide withdrawals. The page refreshes on its own every few seconds, so new requests appear without reloading.
Each deposit shows:
- the platform and amount, and the player's game username in parentheses
- Game Balance: the player's current balance on that platform. Select the refresh icon to update it.
- the payment method the player chose, and the transaction ID if they entered one
- a thumbnail of the payment screenshot. Select it to see the full image.
Before you approve, check the payment in your own payment app, not just the screenshot:
- the money has arrived, from this player, for this amount
- the date is recent
- you haven't already approved a deposit with the same transaction ID
Approve a deposit
- Select Approve next to the deposit.
- Check the amount, platform and username in the confirmation, then select Confirm Approval.
Once you approve, the amount is credited to the player's game account on that platform. You'll see Approved, and the player sees approved in their deposit history.
If you see Could not approve, nothing was credited and the deposit stays pending. Most often the platform isn't connected. Reconnect it, then approve again.
Reject a deposit
- Select Reject next to the deposit.
- Type the reason, for example "Payment not received" or "Amount doesn't match".
- Select Reject.
The player sees the deposit marked rejected in their history. Your reason is saved with the request, but players don't see it in Spinzuri yet, so message the player to tell them what to fix.
After a decision
Approved and rejected deposits are final. They move to the Approved or Rejected tab, which you can check any time.
If you approved the wrong amount, correct the balance from the player's page with Recharge or Withdraw. See managing players.
If more than one person works in your dashboard, each request shows who handled it, and a filter lets you see requests handled by one person.
Still stuck? Contact us
Tell us what you were trying to do and what you see on screen. A screenshot helps.